License install issue <resolved>

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jhelgesen1
Posts: 18
Joined: Wed Apr 15, 2020 2:37 pm
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CNC Control System Serial Number: 3031
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CNC12: Yes
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License install issue <resolved>

Post by jhelgesen1 »

I waited too long to install, but I’ve got my g0704 running happy finally. Went to install my Pro license, got a install okay message, but never changes from free to pro. What am I missing?
C86F3D00-766C-42AB-A0D2-FAA59F21B317.jpeg
49562C40-9D99-4FB4-BE15-BA90627B1E69.jpeg


Allin1Chris
PLC Expert
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Re: License install issue

Post by Allin1Chris »

Hello jhelgesen,

This can be caused by the supplied license file becoming corrupt. This can happen for various reasons, saving the file using a Mac or Apple computer and sometimes loading it off of a USB drive are some common causes.

Would encourage you to try and download the file from the email again using maybe a different computer, browser, or email software. If you continue to have the issue, can send an email to diysales@centroidcnc.com with a brand new report (From main CNC 12 screen, Utility (F7) > Create Report (F7)), and can have a new license file generated for you to try as well.

Check out our How to install an Acorn CNC 12 License as well found here. https://centroidcncforum.com/viewtopic.php?f=61&t=3345
When requesting support READ THIS POST first. viewtopic.php?t=1043

Please ALWAYS post a FRESH report. To make a report: https://www.youtube.com/watch?v=A36MSMilMyc.

(We pride ourselves on providing timely solid technical support but, without good information we may not be able to help and/or reply until such information is posted.)

Centroid PLC Tutorial Videos


jhelgesen1
Posts: 18
Joined: Wed Apr 15, 2020 2:37 pm
Acorn CNC Controller: Yes
Plasma CNC Controller: No
AcornSix CNC Controller: No
Allin1DC CNC Controller: No
Hickory CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: 3031
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Re: License install issue

Post by jhelgesen1 »

I tried a fresh copy and it worked. The previous I had copied to google drive.

Thanks so much.

Now if I could get the dxf import to work. Hit f6 then look and f8 is an empty space. Is there something else to turn on?


Gary Campbell
Posts: 2363
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Re: License install issue

Post by Gary Campbell »

DXF import is not a supported feature in Acorn
GCnC Control
CNC Control & Retrofits
CNC Depot Modular ATC kits
https://www.youtube.com/user/Islaww1/videos


jhelgesen1
Posts: 18
Joined: Wed Apr 15, 2020 2:37 pm
Acorn CNC Controller: Yes
Plasma CNC Controller: No
AcornSix CNC Controller: No
Allin1DC CNC Controller: No
Hickory CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: 3031
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Re: License install issue

Post by jhelgesen1 »

Says it is supported on this acorn page.

https://centroidcnc.com/centroid_diy/ac ... oller.html


Gary Campbell
Posts: 2363
Joined: Sat Nov 18, 2017 2:32 pm
Acorn CNC Controller: Yes
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Hickory CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: Acorn 238
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No
Location: Bergland, MI, USA
Contact:

Re: License install issue

Post by Gary Campbell »

So it does, I thought I heard the opposite, I will bow to the greater knowledge of Centroid staff.
GCnC Control
CNC Control & Retrofits
CNC Depot Modular ATC kits
https://www.youtube.com/user/Islaww1/videos


tblough
Community Expert
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CNC Control System Serial Number: 100505
100327
102696
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7804732B977B-0624192192
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Re: License install issue

Post by tblough »

Does this help?

Cheers,

Tom
Confidence is the feeling you have before you fully understand the situation.
I have CDO. It's like OCD, but the letters are where they should be.


jhelgesen1
Posts: 18
Joined: Wed Apr 15, 2020 2:37 pm
Acorn CNC Controller: Yes
Plasma CNC Controller: No
AcornSix CNC Controller: No
Allin1DC CNC Controller: No
Hickory CNC Controller: No
Oak CNC controller: No
CNC Control System Serial Number: 3031
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No

Re: License install issue

Post by jhelgesen1 »

Great video on how it works, thanks.

Also shows me the F8 button that doesn't show up.

I'll post a report this afternoon.

Thanks, JH


lavrgs
Posts: 677
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CNC Control System Serial Number: none
DC3IOB: No
CNC12: Yes
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CPU10 or CPU7: No
Location: Oregon

Re: License install issue

Post by lavrgs »

My understanding is that DXF import works with Mill but not with Lathe.


tblough
Community Expert
Posts: 3557
Joined: Tue Mar 22, 2016 10:03 am
Acorn CNC Controller: Yes
Plasma CNC Controller: No
AcornSix CNC Controller: No
Allin1DC CNC Controller: Yes
Hickory CNC Controller: No
Oak CNC controller: Yes
CNC Control System Serial Number: 100505
100327
102696
103432
7804732B977B-0624192192
DC3IOB: No
CNC12: Yes
CNC11: No
CPU10 or CPU7: No
Location: Boston, MA
Contact:

Re: License install issue

Post by tblough »

That is correct. DXF Import is only supported by Mill and Router at this time.
Cheers,

Tom
Confidence is the feeling you have before you fully understand the situation.
I have CDO. It's like OCD, but the letters are where they should be.


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